Shipping Policy

Products ship from Outside USA

* Products ship from outside USA will note on Description products Page

DOMESTIC SHIPPING

All items are shipped out around 1-5 working days after receipt of payment.
From there, all domestic orders will take approximately 3-7 working days to arrive.  

INTERNATIONAL SHIPPING

All items are shipped out around 3-7 working days after receipt of payment.

International Shipments take approximately 12-14 working days to arrive.  So your item is always estimated to arrive within 21 working days after your order is placed.

International shipments originate through ePacket, DHL, USPS (the United States Postal Service.)  Once they leave the United States, they are handled by the postal system of the country listed for delivery.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors.

NewMeUP DOES NOT take responsibility for possible fees.

RETURN POLICY

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

The return address is set by default to the our headquarters (1300 Rosa Parks Blvd. Detroit, Michigan 48324). When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Our HQ isn't used as the return address, you would become liable for any returned shipments you receive.